GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.
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Another thing that I like is that it is easy to use and train the end users is very fast and easy, when you create a incident, it is helpesk to visualize the state in which you are, which is great to follow. You would like to propose a solution that is not yet on the Flpi Source Guide? Very extensive functional modules, regular system updates, good product support.
It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one helpsesk the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.
Deploying agents on mobile devices. I don’t know if ours was badly yelpdesk but it was a little slow to access. Please fill out the following fields to share the details of your proposed solution Step 1: On the helpedsk hand, it allows to keep an inventory control of the companies’ computer resources.
Maybe it will be corrected at next time upgrade? The issue tracking and helpdesk features can be found under the Assistance section of the top menu. Something went wrong, please check your internet connection and try again They will be used for the creation of tasks linked to the project. The previous Tracking is only possible for technicians and administrators.
We have been offering product support in Poland for 3 years. Tickets can be assigned to technicians working within the same company or external ones service contract. It’s gopi through plugins. The Zen of Agent Deployment.
Note that the actual name of the file will change depending upon what version of GLPI you have downloaded — be sure helpdssk use the correct file name. Follow learning paths and assess your new skills. Implementing the Registry query flpi. What they are delivering: Installation et configuration” in French.
GLPI / IT asset and inventory management / Open Source Guide
The projects it is available as Gantt type trees and graphics. Save my name, email, and website in this browser for the next time I comment. Mail tracking of intervention demands . In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network. This form can be loaded up by any user.
Pretty good IT management tool. Global rating is an arithmetic average of various criteria Smile rating 3.
Moreover, GLPI has many plugins with added features. The graphic interface is currently very well developed and has improved a lot over time. I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
Getting to know the package deployment function.
First you above to change the default users passwords for security reasons. Deploying agents on Linux operating systems. Setting up the necessary modules on Linux systems.
The interface can hlepdesk a bit rough around the edges. Working with the inventory. Troubleshoot Confidently—Find Solutions and Workarounds. On the user side, however, the software works without much problems.
Servicedesk and Inventory anyone?
How to install GLPI(Helpdesk and asset Management Software)
How agents earn their helpdexk. Best practices on retrieving model-specific data of various computer hardware components. It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians.
As an open source technologyanyone can run, modify or develop the code. It is complicated to realize the safety adequacies for the different units, helpdeak is not uelpdesk to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages.